DRAFT

Frequently Asked Questions by the

Florida State University Faculty about

Interactive Distance Learning

developed by
The Florida State University
Office of Interactive Distance Learning and the
Center for Professional Development

RitaMarie Conrad
Judith Boettcher
Alleen Deutsch

October 14, 1996


Acknowledgments


Special thanks to the Dean and faculty of The Florida State University School of Library and Information Studies for their assistance in the preparation of this publication.


Purpose

The purpose of this guidebook is to provide an introduction for faculty to Florida State University's development of interactive distance learning. It answers basic questions concerning the philosophy of distance education, the technology available to reach additional students both on- and off-campus, and the support available to faculty to develop and deliver interactive distance learning courses.



Table of Contents

Section 1. Overview/Philosophy

Section 2. Development

Getting Started

Developing a Course

Technology

Delivery

Instructional Issues

Section 3. Other Questions


Section 1. Overview/Philosophy

1. What is distance learning? What are its goals? Why is it important?

Traditionally, distance learning is a means of providing access to instructional programs for students who must be separated by time and physical location from a faculty. Most people think of distance learning as text-based correspondence courses with a low level of interactivity. But this is a very dated perspective. Today's information technologies allow a richly interactive learning environment which can, in some cases, surpass the interactivity of a traditional classroom.

Distance learning at FSU is being developed as a new model termed interactive distance learning. The goal of interactive distance learning is to facilitate effective learning based upon interaction between:

Through the use of technology, these interactions can occur at any time or in any place.

Interactive distance learning is important because it can provide quality access to courses by learners who are unable to take classes in traditional ways. These students might be high school Advanced Placement students, community college students, university students who have schedule conflicts, or lifelong learners. It provides a means by which students can complete or enhance their education in a timely and effective manner. Interactive distance learning can also provide flexibility in access to on-campus students as well.

2. What is the FSU model of interactive distance learning?

In addition to a focus on the three interactions of faculty to student, student to student and student to resources, the FSU model of distance learning is based on an ACCEL model of learning which has the following characteristics:

A ctive. Learners participate in a learning program that requires thoughtful and engaged activity.

C ollaborative. Learners engage in discussions, activities and projects with fellow students.

C ustomized and accessible. The learning program is designed to fit the needs and requirements of students in terms of time, career goals, levels of preparation, and learning styles.

E xcellent quality. Courses are designed with a learner- focus, enabling learners to achieve desired goals and objectives. This learning generally includes communication with faculty members and other students, and includes quick and easy access to high quality instructional resources.

L ifestyle-fitted. Interactive Distance Learning accommodates lives of students, affording cost-effective educational opportunities anywhere, anytime, and at a reasonable speed.

ACCEL learning is set within a context of a mentoring relationship amidst a learning community of faculty and students. The model also assumes access to a rich, information-age library including databases, electronic journal access, and high-quality, interactive instructional resources.

ACCEL learning model can be implemented with all types of teaching and learning programs, whether on campus or at a distance.

3. What are FSU's priorities in interactive distance learning?

FSU's priorities for distance learning are to develop full course sequences or degree programs via distance learning. Examples of such programs currently under development are master's degree programs in information studies, social work and science and math education. Other programs will be developed as the need, budget, faculty and program leadership come together to support such programs.

4. Will FSU be developing any individual courses in an interactive distance learning format?

Yes, we will be developing individual courses for the distance learning format; but as an aggregate the courses should contribute to the development of a full degree sequence. A good example of some of the individual courses that FSU is focusing on will be a course in American history and a course in world regional geography. Other individual courses will be transformed into interactive distance learning courses by faculty working on their own.

5. What is a Web-centric course?

A web-centric course transfers the primary framework for instruction for the classroom to the web. It uses the interactive capabilities of the Internet such as web pages, e-mail, and chat rooms to facilitate student to student and instructor to student communication and interaction.

6. I have heard that we are entering into a partnership with the Open University in the United Kingdom. What does this mean?

Sometimes it makes sense to take advantage of materials already developed, rather than starting from scratch. The partnership with the Open University of the United Kingdom is a way to accelerate the transformation process of a number of core undergraduate courses so that we can offer the full undergraduate degree via interactive distance learning more quickly. Each of the Open University courses that will be selected for inclusion in the FSU core curriculum will be adapted to the FSU model of distance learning design. Each of the core lower division courses included will be adapted to work in a collaborative mode with one or more of the Florida community colleges.

7. Will Open University courses be offered through Florida State University without any involvement of FSU faculty?

No. Just as is the case with offering any course at Florida State University, the course materials are designed, adapted, created, and approved by the appropriate faculty with the approval and oversight of their department and its college or school. Thus, faculty at Florida State University will use the existing procedures in determining which Open University courses might be appropriate to be adapted through this cooperative agreement. No part of a course from the Open University will be offered without going through the usual faculty approval process that is used for any type of course offered by FSU. We expect most OU courses will require adaptation in three areas:

1. Language and Scope. Most OU courses are equivalent to 4 to 6 credits of effort.

2. Design to include student-to-student interaction.

3. Design to include web-centric focus.

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Section 2. Development

Getting Started

8. I'm not sure how to get started in all of this? Whom should I call for initial inquiries and advice?


The Office of Interactive Distance Learning provides faculty support for distance learning projects. Located in 109 Westcott, their phone number is 644-1604.

9. What support services does the Office of Interactive Distance Learning provide?

The Office of Interactive Distance Learning identifies resources for redesigning courses, provides information on the available technologies and infrastructure, and develops proposals for interactive distance learning. The office also provides project management and consultation on overall instructional design for distance learning.

10. Who is in charge of the content of distance learning courses?

Faculty are in charge of the content. The Office of Interactive Distance Learning assists in the design process to ensure a fit with the technology and with the instructional design. Faculty also deliver the course after the course design and development is complete. The instructional design process used by the Office of Interactive Distance Learning focuses on the content as the driving force of course design. The academic standards and quality are expected to remain the same as on-campus courses. Technology serves content, not vice versa.

11. If I'm ready to make some changes to a more open and flexible format in my on-campus course, what can I do?

You can begin to move your on-campus program toward an interactive distance learning mode by using use e-mail for communication with students, developing a web page to facilitate student interaction with digital resources and setting up a listserv for student-to-student interaction.

12. How do I obtain access to resources needed to deliver interactive distance learning degree programs such as web servers and videoconferencing facilities?

Interactive distance learning programs are generally planned jointly with chairs and deans as part of an overall department strategic plan. The Office of Interactive Distance Learning and the Center for Professional Development will work jointly with your department and you to help determine the resources needed and additional costs required.

13. When do I need to start planning for an interactive distance learning program?

You should expect about a year-long planning cycle to launch a new program with interactive distance learning. This is necessary for marketing of the program; to develop and request supplemental budgets; locate and select the off-campus sites; hire on-site coordinators, prepare advance copies of course materials, hand-outs, course packets, and so forth. Planning ensures greater success in meeting the minimum course enrollments and getting adequate information to potential students.

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Developing a Course

14. What funding is available for distance learning projects?


Funding is available from various sources. For example, the Council for Instruction invites proposals for instructional development projects every year. The deadline for submission of proposals for 1996-97 is September 13, 1996. Additional information regarding funding sources is available from the Office of Interactive Distance Learning which can also provide assistance in developing funding proposals.

15. Once there's funding, what's the next step?

After funding has been secured, the development team needs to be identified in order to determine the project timeline and the development and delivery plan. Team members generally include faculty content experts, an instructional designer, a graphic designer, and other development and delivery experts as required.

16. What other players are involved in planning for delivery and student support services?

The Multimedia Lab provides web and graphics development expertise. The Center for Professional Development provides assistance in the marketing, administration and delivery of the program or course.

17. What are the expected deliverables of an interactive distance learning program?

The goal of the first interactive distance learning course in a program is to build a library/database of resources and content so that subsequent course development becomes easier the second time around. Another deliverable of a program include a web-site with syllabus, bibliography, student activities and materials.

18. Who will help me obtain copyright clearance for materials?

Faculty will be responsible for determining which materials will be used and the source for copyright clearance. The Office of Interactive Distance Learning will help in determining the processes needed to obtain copyright permission. As this is a very dynamic area, recommendations and guidelines will continue to change. Other sources for copyright assistance and clearance may be the library and Target copy centers. For the latest developments in this area, see Copyright Issues under Trends and Issues in our website.

19. Who owns the course once it is developed?

Interactive distance learning courses developed at FSU belong to FSU. However, materials that are marketed may have appropriate faculty royalties negotiated. For further information, refer to the Faculty Handbook and the Office of Interactive Distance Learning web site.

20. What kind of projects are underway on campus? Is there any way to see this in action?

For further information concerning current projects, see Courses and Degree Programs in this website or contact the Office of Interactive Distance Learning to arrange a course preview.

21. If an interactive distance learning course has an increased student load, how do I handle it?

Increased student loads can be accommodated by various strategies: graduate students, site facilitators, collaborative group leaders (teams), and mentors as part of the delivery plan. Negotiating assistance with any increase in student load for an interactive distance education course is the same as negotiating assistance with other types of courses. The process is handled by the faculty member negotiating with the department chair and/or the dean of the school or college.

22. How many contact hours are required for a three credit course?

Current Faculty Senate rules have policies on contact hours. There is not difference in figuring the number of contact hours required for interactive distance education courses than for course taught on campus in a face-to-face format.

The rules state that there must be 15 contact hours in order to award an hour of credit. Thus, a three credit hour course requires 45 contact hours. For courses offered in an interactive distance education format the same holds true. Here is an example of how this contact hour requirement is applied.

For the interactive distance education master's program offered by the School of Library and Information Studies, a 6 hour introductory course is required of all students. Thus, 90 contact hours are required in order to receive 6 hours of course credit. In this master's program the school is offering 45 hours of instruction via interactive television to various sites in Florida. The other 45 hours of contact is achieved through students completing specific assignments on the Internet. Thus, 45 hours of instruction takes place via Internet in addition to the 45 hours of instruction via interactive videoconferencing.

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Technology

23. What are the various technologies available to me if I want to teach an interactive distance education course?


The technologies used for a course are dependent upon the content and the type of interaction required for the course to be successful. Multiple technologies are usually needed to meet these requirements. The following table represents some of the technologies and their uses. Contact the Office of Interactive Distance Learning to discuss the interaction requirements of the course and to determine the technology needed to support those requirements.

Technology Alternatives





Description



Requirements



Features



Satellite



two way video; one way audio; synchronous



satellite uplink/downlink



good for special, one-time events or a sequence of 3-4 sessions for many sites



Videoconferencing



two way audio and video; synchronous



videoconferencing codecs ; often uses land phone lines



useful for 2-8 sites for 2-3 hours



Internet



can be all types of audio and video, synchronous and asynchronous



student and faculty Internet access



e-mail; chat rooms; web sites, bulletin boards



CD-ROM



physical medium similar to textbooks; asynchronous



access to computer and cd player



use as stand-alone resource or as enhancement; good for delivery of high bandwidth video and graphic material



24. Who is available to help me develop the technical aspects of my courses for distance education?

The Multimedia Lab (MML) can help with Web page design and CD-ROM production. The Office of Interactive Distance Learning can provide hardware and software recommendations for students and faculty as well as information regarding web sites and videoconferencing facilities.

25. How can I learn about the videoconferencing equipment on campus?

Two videoconferencing sites are now available in the Shores Building.

For a technology demonstration, contact Ray Kennedy, 644-0728, rkennedy@lis.fsu.edu .

26. I have heard that classes may be taped and the tapes sent out to other students? Are the new videotapes going to replace me, the faculty member?

No. Videotapes will be used as a contingency plan in the event a technology outage is experienced by a site. They will be erased at the end of the semester and not marketed in any way, unless the videotape library is designed up front to be part of the resource database.

27. What kind of hardware and software is needed by faculty and students in order for interactive distance education courses to work effectively?

The general hardware guideline is that the computer must be able to run the latest version of Netscape. The following hardware meets the current Netscape release:

The generally recommended basic productivity software is:

Other software may be required by a particular department.

The basic network software tools needed are: Netscape, Telnet, FTP. These tools are available free of charge from Academic Computing and Network Services, 320 Carothers Hall, 644-2811. Internet access may also be accomplished through a local or national Internet Service Provider (ISP) who provides PPP or SLIP access. IBM Global Network, 1-800-821-4612, is the recommended national provider.

28. Is interactive distance learning really increasing access or are we creating technological barriers for students?

The current model may increase technological barriers for some students. The initial degree programs will be targeting working professionals who are either using such technologies or need to learn to use them as part of their job.

As far as individual courses are concerned, the data suggests that approximately 50% of students own/or have access to personal computers most of the time. Data from a recent (1995) Florida State University survey suggests that student ownership might be as high as 70%, although that figure is still being verified.

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Delivery

29. How will students off campus who take a distance education course communicate with me?


Some of the ways students can communicate with the instructor are via electronic mail (e-mail) or a website. Other methods such as phone or fax can also be used.

30. How will students off campus arrange for their e-mail connections if they don't already have them?

A student must have an FSU card. They get this card through the mail from the FSU card center. The Center for Professional Development, FSU Card Center, or the on-site coordinator will have applications on the first night of class. The cost of the card is $20 and students must include a passport photo. After the student has the FSU card he or she can register on-line for an FSU e-mail address by accessing the web site, URL https://register.acns.fsu.edu . The website contains instructions for a new user. Each student must have an FSU e-mail address to access the FSU websites from a student's Internet provider.

31. How are class events made up when a class is canceled due to technological problems?

This may be a problem when a class is based solely on synchronous (students and instructor communicating at the same time) activities as opposed to asynchronous (communicating at different times) activities. A contingency plan will be developed for each course model.

32. Who will help with marketing of a degree program?

The staff at the Center for Professional Development will help with the marketing of degree programs. They will work with you to develop mailing lists, brochure copy, budget development, establishing course fees and other issues related to the administrative side of course delivery. Contact Tom Eaves, director of programs at the Center to start the process, 644-4648, teaves@mailer.fsu.edu .

33. If I teach a distance learning course, how do I get books and other hard copy shipped out to students?

Textbooks for your course are ordered by you, in the same way that you order texts for your on-campus courses, through the FSU bookstore on Woodward Avenue, 644-5296. The student calls the bookstore toll free at 1-800-225-FSU1(3781) to order his or her textbooks. There is no additional fee, except regular shipping charges. Payment is made by credit card or personal check. The bookstore will ship orders within 24 hours after receiving them.

Course packets may also be ordered for your students through Target Copy. They will send packets out to students when the student calls at (904)224-3007.

34. How will distance learning students access library resources at FSU?

A student must first obtain an FSU card to obtain access to the local university library and its services. To access the FSU and state university system libraries on line, through the library user information service (LUIS) system, a student's computer must be configured so that the Telnet function is enabled. The software for the Telnet function is available free from ACNS.

Once an FSU card and Telnet software have been obtained, there are two major ways to access library materials: 1) in person, and 2) online. A current FSU card is required for both types of access.

For in-person use, reciprocal borrowing is assured with the FSU Card at any of the State University System (SUS) libraries.

For online use, a student may access the FSU and other SUS libraries online using the Library User Information Service (LUIS). Catalogs of these libraries are listed by university and may be searched individually or separately. In addition to the catalogs, LUIS contains indexes, abstracts and some full-text databases for journal, magazine and newspaper articles as well as gateways to other systems. Most of these are proprietary databases which require a student to enter your library number (lib#) from your FSU card.

In the event a student cannot dial into LUIS through a local university phone number, the printed instructions and information for LUIS access should be provided to students at the first class session.

There are several ways to access LUIS:

Florida State University Libraries include Strozier Library, the main library. Printed hand-outs on using LUIS are available; call 904-644-2706, the reference department. LUIS instructions will also be distributed during the first night of class. Mable Stafford, Assistant Director for Public Services, at Strozier Library, is designated as the resource contact for off-campus and interactive distant learning students. Her number is 904-644-5211; mstaffor@mailer.fsu.edu .

For Library and Information Studies students , the Florida State University Libraries includes the Harold Goldstein Library Science Library. Brett Lear is the branch librarian, 904-644-1803; blear@garnet.acns.fsu.edu . He will assist you with your resource questions.

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Instructional Issues

35. How will students submit their assignments?


The faculty member will determine how students will submit their assignments. Generally, this will be via email or by hard copy through snailmail or fax.

36. How will assessment of student learning take place in an interactive distance learning mode?

The faculty member who teaches the course will determine the appropriate methods to use to assess student learning. Faculty members may choose from a wide variety of testing and other assessment methods. Testing may be done online with secured passwords or monitored by a site coordinator who will return the exam to the instructor. Other assessment methods include but are not limited to demonstration projects, presentations and papers.

37. How will the quality in distance education courses be maintained?

The quality control process for interactive distance education courses is the same as it is for courses taught on a face-to-face format. The quality control is maintained by the faculty member teaching the course acting within the guidelines of the sponsoring department and its college or school.

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Section 3. Other Questions

38. How will interactive distance learning affect me personally as a faculty member?

There may be a significant impact if you are a faculty member involved in the development of an interactive distance learning degree program or course. There may also be significant impact if you are a faculty member who would like to design more interactivity into your on-campus course using information technologies.

Redesigning a course from a traditional mode to one with increased interactivity enhanced by technology can be time-consuming because you will need to learn something about the technology as well as restructuring the course content. At the same time, there are simple ways to begin the transformation by incorporating tools such as electronic mail, bulletin boards, electronic office hours into your courses. In fact, this is the preferred way to begin if your change is not part of a formal project.

If you are a member of a distance learning course team, redesigning your course under a timeline can be a very trying, yet very rewarding experience. Help is available to make the process less intimidating. And the rewards are great. The Office of Interactive Distance Learning can ease the learning curve. Once the course is implemented, instructors report increased satisfaction with the interaction between themselves and students and an increased interest by students in taking responsibility for their own learning.

39. Does distance learning replace faculty?

No. Faculty will always be needed. Faculty are the content experts. What distance learning knowledge can do for faculty is increase their knowledge about current and emerging technology tools and update their instructional expertise. Many faculty members say that incorporating the interactive strategies used in distance learning into their face-to-face instruction improves the effectiveness of their on-campus courses.

40. What are the major advantages to me as a faculty member for teaching interactive distance education courses?

Re-designing a course or program to be offered in a distance learning mode provides the opportunity to expanding instructional skills and be on the forefront of education. Interactive distance learning courses have the ability to increase student involvement which can increase student interest and can often increase learning in the long run.

41. Will my department and college get credit for the FTEs I generate as a result of teaching a distance education course?

Yes, your department and college will get credit as long as the course is funded with state support, i.e., E & G dollars. As with all academic degree related courses at FSU that are funded with state dollars, the department and college wherein the course is housed gets the FTEs generated as a result of teaching the course using interactive technologies. The Florida Board of Regents requires that FSU report student credit hours by course department and number. There is no other vehicle by which the credit hours and therefore productivity can be attributed. It is very important for FSU that faculty contact/credit hours be attributed, as they are, to the department/college/school of origin. There are some off-campus courses, however, that are funded on a fully self-support or auxiliary basis. These courses are not eligible for FTE funds by the state, and therefore are not counted for state funding.

42. Are interactive distance education courses designed to "replace" existing campus courses?

Interactive distance learning courses will provide options to on-campus courses. However, initially courses and programs are designed to expand the audience of courses to include students who have previously been precluded from taking the course due to barriers of time and place.

43. How are faculty paid when they teach distance education courses?

Payment for the course will be discussed and determined with the faculty member and department chair and/or dean, as is the case with any other course. For example, some faculty may teach an interactive distant learning course as part of their regular course assignment agreed upon for the year; others may teach as an overload for extra compensation. Compensation issues will be negotiated with the department chair and/or dean, as is the case with any other course.

44. How is registration for interactive distance education courses handled?

Registration is handled through the Center for Professional Development. Admission, registration, Florida residency forms, and health forms are available on-line at the Center's web site:

https://mailer.fsu.edu/~cpd-reg/cpd.html

Students may register through the mail, via fax or email. Registration materials are available by calling the center's registrar, 904-644-3806; or from the site coordinator at each off-campus location the first night of class.

45. What fees do students pay?

Students' tuition includes all fees except the health center fee, for students outside of Leon county. Therefore, students off-campus may purchase football tickets.

Students must obtain FSU cards for email and library access. A card can be obtained through the mail by returning the application forms, a passport photo, and $20 to the FSU Card Center on Woodward Avenue. Health fees are normally waived for students outside Leon county since they will not be using the FSU Thagard Health Center.

Students also pay fees in addition to tuition, which are assessed to cover the additional costs involved with offering the course at off-campus sites.

46. Where can I find more information about teaching courses via interactive distant learning technologies?

There are many excellent articles on designing and teaching courses using information technologies. Several are available on line at the Office of Interactive Distance Learning home page.

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Copyright 1997, 1998, 1999 Judith V. Boettcher
Designed and coded by Diane Boettcher boettch@csi.com
Revised July 11, 1999
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